Posted By Alex Rubens on May 29, 2011 [UPDATE] I was contacted by Stephen Toulouse (@stepto), Xbox Live Director of Policy and Enforcement, who said “@alexrubens you were given incorrect information. Also, an Xbox 360 owner that has admitted to modding his console claims that he has not been banned. [UPDATE 5] According to users in this thread on Game Trailers.com, the picture is photoshopped and the “Xbox 360, Comp, 480i” box in the corner of the screen means that my console is modified.
[Update 3] Below is a video of Alex trying to update his console and subsequently being hit with the E66 error [Update 4] Several people that have unmodded consoles have contacted Side Questing reporting the same problem as Alex.
Just like everything else, I was told that they “cannot disclose that information”.
There was no doubt in their mind that I had modified my console and nothing I could say would change that.
While I attempted numerous times to speak to a supervisor, I was assured that they would tell me the exact same thing and that it wouldn’t make a difference.
Not banned either.” followed by “oh, and their added security has already been defeated. [UPDATE 6] I went to Microsoft today and handed my Xbox over to Stephen Toulouse so that he can investigate the problem. The things that he described, I have nowhere near the capabilities to do.
[UPDATE 7] According to the comments and message boards that I have been looking around on, the speculation is that the firmware is not compatible with Samsung DVD drives. [UPDATE 8] I just got off the phone with someone at MS who is investigating my console. He said that while there are people who do that intentionally, some people get caught up in it unintentionally.
I demanded to speak to one as this was an outrageous claim.